Pitch It is operated by Hale Technology Limited, registered in England and Wales. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller: Hale Technology Limited
Website: https://pitch-it.uk
Contact: privacy@pitch-it.uk
Pitch It is a UK-based platform enabling users to discover and book camping, touring, glamping, and holiday pitches across the United Kingdom.
2. Data We Collect
Information you provide directly
- Account registration: name, email address, password (hashed)
- Bookings: name, contact details, vehicle registration (where applicable), arrival/departure dates, number of guests
- Payment: billing address; card details are processed by our payment provider and never stored by us
- Communications: messages sent to site owners or our support team
- Reviews: written content and star ratings you submit
Information collected automatically
- Usage data: pages visited, search queries, clicks, session duration
- Technical data: IP address, browser type, operating system, device identifiers
- Location data: approximate location derived from IP, or precise location if you grant permission in our app
- Cookies and similar technologies: see our Cookie Policy
Information from third parties
- If you register via Google or Apple, we receive your name and email from those providers
- Site owners may provide guest details when managing bookings on our platform
- Map data is sourced from OpenStreetMap (© OpenStreetMap contributors, ODbL)
3. How We Use Your Data
- To create and manage your account
- To process, confirm, and manage bookings
- To facilitate payments and issue refunds
- To send booking confirmations, reminders, and receipts
- To respond to enquiries and provide customer support
- To improve our platform, fix bugs, and develop new features
- To send marketing communications where you have consented
- To comply with our legal and regulatory obligations
- To detect and prevent fraud and abuse
4. Legal Basis for Processing
- Contract performance — processing necessary to fulfil your booking or account agreement
- Legitimate interests — improving services, fraud prevention, analytics
- Legal obligation — where required by law (e.g. tax records, fraud reporting)
- Consent — marketing emails and non-essential cookies (you may withdraw consent at any time)
5. Who We Share Data With
We do not sell your personal data. We may share it with:
- Site owners — booking details necessary to manage your stay
- Payment processors — Stripe or equivalent, for secure payment handling
- Cloud hosting — servers located in the UK or EEA
- Analytics providers — anonymised/aggregated usage statistics
- Legal authorities — where required by law or court order
Any third-party processors are bound by Data Processing Agreements and may not use your data for their own purposes.
6. How Long We Keep Data
- Account data: retained while your account is active, plus 2 years after deletion for legal compliance
- Booking records: 7 years (HMRC requirement)
- Payment records: 7 years
- Marketing preferences: until you unsubscribe
- Server logs: 90 days
7. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion ("right to be forgotten") where no overriding legal basis exists
- Restriction — ask us to pause processing in certain circumstances
- Portability — receive your data in a machine-readable format
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — at any time, for consent-based processing
To exercise any right, contact us at privacy@pitch-it.uk. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Security
We implement appropriate technical and organisational measures including TLS encryption in transit, hashed passwords, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; if you become aware of any security concern, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites or campsite listings with their own privacy practices. We are not responsible for the content or privacy practices of those sites.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or prominent notice on our website. The "last updated" date at the top reflects the most recent revision.